Store Terms & Conditions
-When payment in full for cabinets is made, we schedule completiondate for pick-up or delivery.
-We have a 7 to 10-day turnaround usually. Subject to change based on inventory shortages and increased volume of business.
-If this is a rush order and completion is 5 or less days from payment, the order is non-changeable or cancellable. -About 5 days before your scheduled completion date we begin assembling and no changes can be made. Non-refundable.
-50% restock fee applies to any already assembled cabinet, even ifit has not been delivered or picked up. Cabinets are made to order, and we have limited storage.
-The delivery fee is $160 for local delivery. Ask about map and locations included.
-If you need to change the date of delivery or pick-up and the cabinets are already built, we provide a 7-day grace period from the original completion date before we assess $20 a day storage fees.
-Delivery is priced for garage or first room only. A lot of stairs or carry-in will be subject to additional charge. You may ask the delivery team if you do not add now.
-Once cabinets are in client’s possession after delivery, damage or defect must be reported within 48 hours for guaranteed replacement or correction. You must inspect and report prior to installation should that occur within the 48 hours. After 48 hours, it must be reviewed by management.
-If cabinets are being picked-up, client must look them over before leaving as road hazards may occur.
-We do not provide discounts or refunds for any issues. We will offer a reasonable accommodation or solution. We always strive to correct any situation.
-Regardless of fault, if a cabinet is installed or damaged on-site, that cabinet is no longer eligible to be changed/credited. We review and send final invoices and prints (when we are given an opportunity to provide), and we really appreciate it when the client reviews and ask questions. All jobs vary and there are many different variations and opinions of things in the remodeling industry, so we try not to assume.
-Returns must be approved by management andapproval will be based on cabinet quantity and style selected. There is a 50% cabinet restock fee/15% on trims. Cabinets/Trims must be in original condition with packaging.
-All single door cabinets will be hinged on the right. We do not change hinges from factory placement. Please review hinging with your installer before you drill any holes for handles to ensure that placement is what you want.
-Due to factory build changes, HINGES ON CABINETS MAY VARY IN SIZE. They will all be soft-close, but they may be smaller or bulkier depending on our inventory.
- Sink bases are not covered under the one-year factory warranty on hinges and paint, due to the frequency with which those cabinets are unavoidably exposed to potential moisture.
-Oven cabinets and Apron Sink cabinets are built so that they can be cut-to-size by your installer to fit your sink or oven. It is up to the installer to know how to do this. Additional supports are always needed for apron sinks and ovens and are not supplied by IWC.
-Different wood types are used for building the cabinet, which is normal in cabinetry, solid wood frames and plywood sides. Finished sides may vary slightly from the frame and door.
-Designs are suggestions. Please review with installer to ensure functionality in the space.
-IWC Cabinetry does not offer in-house installation. We are not responsible for installer behavior, error or workmanship. Feedback on installers is appreciated.
Paint Policy
*Use of the word paint in this document refers to our finish, which is a low-sheen oil-based lacquer
PAINTED FINISH PRODUCT DISCLOSURE
Wood of all species is hygroscopic, meaning that it is vulnerable to the humidity and temperature of its environment, and will thus lose or gain moisture and consequently shrink or swell depending on the ambient environment. Even protective coatings cannot prevent this movement, they merely retard the process. When the final product is painted, the solid colored paints and glazes mask the joints on assembled face frames, doors, drawer fronts, and solid glued – up panels and accessories. When there are fluctuations in the temperature and humidity of the environment, the wood components shrink or swell accordingly, sometimes resulting in the joints becoming visible in the form of small hairline cracks reflecting where the components are fitted during the assembly process. This is a natural phenomenon that can be minimized by maintaining a stable environment. The strength and integrity of the door is not compromised by these hairline cracks. Because this is a natural occurrence, the manufacturer or IWC Cabinetry, LLC cannot accept responsibility for the inherent properties of wood and wood products, specifically hairline cracks that occur when environmental changes transpire. As a prospective purchaser of this product, we want you to be fully informed of the above characteristics. A product cannot be produced without these characteristics, so it is important that you agree these characteristics are acceptable. Additionally, due to the nature of how the factory paints the cabinets, nicks and other normal wear and tear are likely to occur. Once the cabinets are received, IWC Cabinetry, LLC cannot be held accountable for these after the recommended damage reporting window. By purchasing, you agree that you understand that this is a product where minor reasonable imperfections may occur.
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